Contact
Contact DecodePath
We are here to help with accounts, payments, refunds, report delivery and privacy requests. DecodePath is operated by [TO FILL: Registered business name].
support@decodepath.in [TO FILL: Confirm support@decodepath.in is live and monitored]
Best for support, refund and delivery questions. Please write from your registered email address.
Phone
[TO FILL: Support phone number with +91 code]
Support hours
[TO FILL: Support hours, e.g. Mon–Sat, 10:00–18:00 IST]
We reply to emails within [TO FILL: Support reply time, e.g. 2 working days].
Registered address
[TO FILL: Registered business name]
[TO FILL: Registered business address, incl. PIN code]
Help with payments, refunds and delivery
To help us resolve your request quickly, please include your registered email address, the student’s name and, for payment issues, the Razorpay payment ID or order ID.
- Refunds and cancellations: Refund and Cancellation Policy
- Report access and delivery timelines: Shipping and Delivery Policy
- Use of the Service: Terms and Conditions
Privacy requests and grievances
To access, correct or delete your or your child’s data, withdraw consent, or raise a complaint, contact our Grievance Officer:
- Name: [TO FILL: Grievance Officer full name]
- Email: [TO FILL: Grievance Officer / privacy email]
- Phone: [TO FILL: Support phone number with +91 code]
We acknowledge grievances within 48 hours and aim to resolve them within one month. See our Privacy Policy for details of your rights.
Business details
- Brand name
- DecodePath
- Operated by
- [TO FILL: Registered business name]
- Registered address
- [TO FILL: Registered business address, incl. PIN code]
- GSTIN
- [TO FILL: GSTIN, or write “Not applicable”]
- Phone
- [TO FILL: Support phone number with +91 code]
- Website
- [TO FILL: Website address, e.g. https://decodepath.in]