• Full refund if the assessment has not yet been submitted and you ask within [TO FILL: Refund request window, e.g. 7 days] of payment.
• Full refund of any duplicate payment, or of a payment that was charged but did not unlock the assessment.
• Full refund if we cannot deliver the report because of a fault on our side.
• Approved refunds are initiated within [TO FILL: Refund initiation time, e.g. 5–7 working days] to the original payment method through Razorpay.
• A full refund ends access to that assessment and its report.

You are eligible for a full refund in these cases:

• Change of mind before submission: payment was successful but the student has not yet submitted the assessment, and you request a refund within [TO FILL: Refund request window, e.g. 7 days] of the payment date.
• Duplicate payment: you were charged more than once for the same student. The extra payment is refunded in full, whenever it is reported.
• Payment not reflected: money was debited but the assessment was not unlocked and we cannot confirm the payment. Most failed payments are reversed automatically by your bank or Razorpay; if not, we refund in full.
• Service not delivered: the report could not be generated or accessed because of a technical fault on our side, and we were unable to fix it within [TO FILL: Support reply time, e.g. 2 working days] of you reporting it.

The report is a digital service generated and delivered as soon as the assessment is submitted. Once the student has submitted the assessment and the report has been generated, the payment is not refundable, except in the cases listed above or where required by law.

Disagreement with the report’s results, including the career profile or the astrology section, is not by itself a ground for a refund. Refunds are also not available where incorrect details (such as birth details) were entered by the account holder, or where access was suspended for breach of our Terms.

The assessment is a one-time purchase with no subscription, so there is nothing to cancel on a recurring basis. You may cancel a paid assessment before the student submits it by requesting a refund within [TO FILL: Refund request window, e.g. 7 days] of payment, as described above.

If we have to cancel a paid assessment because we are unable to provide the Service, we will refund the full amount.

Email support@decodepath.in from the email address registered on your DecodePath account, with the subject “Refund request”, and include:

• Account holder name and registered email address.
• Student name.
• Razorpay payment ID or order ID (shown in your payment confirmation or bank statement), and the payment date and amount.
• The reason for the request and, for payment issues, a screenshot of the debit if available.

You can also call us on [TO FILL: Support phone number with +91 code] during [TO FILL: Support hours, e.g. Mon–Sat, 10:00–18:00 IST]. We reply to refund requests within [TO FILL: Support reply time, e.g. 2 working days] and tell you whether the refund is approved.

Approved refunds are initiated through Razorpay within [TO FILL: Refund initiation time, e.g. 5–7 working days] of approval and are paid only to the original payment method (the same card, UPI account, bank account or wallet). We cannot refund in cash or to a different account.

After we initiate the refund, the time for the money to appear depends on your bank or payment provider. It is usually a few working days, and can take longer for some cards and banks. We will share the refund reference on request so you can follow up with your bank.

Refunds are made in full for the eligible payment. We do not charge a cancellation fee.

When a payment is fully refunded, access to that assessment and its report is revoked automatically, including the online report, PDF download and email summary. To use the Service again, a new payment is required. Your account and the student’s data are kept or deleted as described in our Privacy Policy. You can ask us to delete them at any time.

If you have a problem with a payment, please contact us first. We can usually resolve it faster than a chargeback or bank dispute. If a chargeback is raised, access to the related assessment and report may be suspended while it is reviewed.